CareCredit is Synchrony’s healthcare credit card app (iOS and Android) that enables users to manage their accounts, pay providers, and make payments.
Senior Product Design Consultant
4 Years
Figma
UserZoom / UserTesting.com
Jira
Confluence
Mobbin
FontAwesome
Sketch
InVision
Want to hear more about this project? Send me an message at stephaniebippert@hotmail.com
Provide users with the ability to pay their providers, make a payment on their credit card bill, set up autopay, access their digital card and manage their accounts.
When I joined the CareCredit mobile team, the product experience was fragmented and inconsistent. There was no design system, no source-of-truth files, and no standardized design or handoff process. Many features were built with minimal design involvement, resulting in usability issues, accessibility gaps, and slow delivery cycles.
Because the app was already live with a large backlog and budget limitations, a full redesign wasn’t feasible. The challenge was to standardize and improve the experience while enabling forward progress.
Focused on building a scalable foundation and implementing best practices:
Established a design system, increasing UI consistency across screens
Introduced user research and usability testing into the workflow
Implemented design QA and structured handoff processes, reducing post-dev design defects
Partnered closely with product and engineering to align on priorities and constraint
Delivered 20+ new and revamped features and 1,000+ production ready screens across iOS and Android
Bridged gaps between stakeholders and engineering, improving cross functional collaboration and communication, and turning delayed, reactive releases into a more predictable and efficient delivery cycle.
Led the migration from Sketch to Figma—rebuilding nearly 1,000 screens and a fully tokenized design system
Influenced roadmap decisions through research and data, including preventing the launch of a feature that would have negatively impacted user experience and revenue.
14 In-Depth, Unmoderated User Interviews
9 Card Sorts
Competitive Research
App Store Reviews
Customer Service Logs
CareCredit’s features went through several rounds of iterations. First to create a more standardized baseline design, then to incorporate experience improvements, feature expansions, user testing insights, and accessibility requirements.
Changes included color contrast improvements, increasing touchpoint sizing, improving on screen instructions, and ensuring proper voice controls.